What Can Our Service Bring You？

Time keeps running, another week has passed, let's meet our old friends this week.

Yes, it's our customers.

Today's friend is our Russian customer, he is the general manager of the furniture factory.

In 2023, their company bought three KN700-3 from us, and it has been in production for 10 months. Recently, the furniture design style has changed, mainly the working board has changed from regular size to narrow board. His person in charge contacted me and needed to add accessories, and gave me the board design drawing. After work, we contacted the after-sales manager as soon as possible to ask for improvement plans. The after-sales manager immediately contacted the factory cutting workshop according to the board drawing and opened the corresponding board. One day later, we got the corresponding board and arranged for technicians to shoot relevant teaching videos and send them to customers. However, in this process, we need to solve the problem that there is no small platform in the trimming part, and proposed to add accessories and a small platform for edge trimming, and the customer agreed directly. We immediately arranged for delivery when the payment arrived. After the customer received the goods in the middle of last month, they have been put into use without delaying the construction period.

The first difficulty of this communication is that the salesperson is not familiar with the woodworking drawings, but it is very important to find the right relevant personnel (after-sales and technical personnel) in time. The second difficulty is the language barrier. On-site teaching cannot use a translator to communicate well. The use of video teaching + subtitles can solve some problems, but it is not very effective. The third difficulty is the payment problem. Of course, it may be better if the customer has his own freight forwarder. In addition, the trust will increase after cooperation.

From our daily work, it is not difficult to see that we deal with customer problems with the customer's heart, which can better solve problems. Timely communication, finding the right person, and doing good things are the best maintenance for customers.